Customer Success Manager · Salesforce Marketing Cloud · Hamburg
Nine years building trusted partnerships with Europe's most demanding enterprises — from deep platform engineering to C-suite strategic advisory. I hold the technical credibility to go deep on implementation and the business acumen to drive real adoption, expansion, and value.
Selected impact
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Strategic advisor to Richemont, BMW, Rolls-Royce, Mercedes-Benz, HelloFresh, and Beiersdorf — a portfolio spanning luxury, automotive, FMCG, and regulated consumer markets. Grew HelloFresh consumption from 500K to 1.2B credits/month, and pioneered MC Next adoption conversations with Rolls-Royce and Richemont.
Worked with Salesforce's largest EMEA signature accounts on deep technical implementation and best practices. Bridged engineering depth and strategic relationship management across time zones.
Sole owner of all Tier-3 EMEA escalations. Guided enterprise clients through complex DMP implementation and GDPR/data privacy frameworks. Trained and mentored colleagues into the same role.
Trusted advisor for large enterprise clients on CMS and commerce integrations. Facilitated discovery workshops, developed features in Java, and led end-user training across distributed teams.
Built foundations across Java backend development, web engineering, and client consulting across three countries. Early exposure to diverse enterprise environments and cross-cultural client management.
Building with Claude
Building Sentinel has given me a ground-level understanding of why enterprises hesitate on AI adoption — security, data residency, and compliance are not objections to overcome, they are design requirements. That perspective directly shapes how I would advise Anthropic's EMEA customers.
Education